This Shipping & Returns Policy explains the delivery, transportation, acceptance, cancellation, and return procedures for products purchased from Ironcloud Container Supplier.

Because shipping containers and customized container units are large, specialized products, shipping and return conditions may vary depending on the product, location, customization, and order specifications.

1. Shipping and Delivery

Ironcloud Container Supplier may arrange or coordinate delivery depending on the product and customer requirements.

Delivery costs may vary based on:

• Delivery location
• Container size and weight
• Distance
• Transportation requirements
• Site accessibility
• Crane or unloading requirements
• Special handling requirements

Shipping and delivery charges will be communicated during the quotation or order process.

2. Delivery Timeframes

Estimated delivery times will be provided during the quotation or order process.

Delivery dates may be affected by:

• Product availability
• Manufacturing or modification requirements
• Transportation delays
• Weather
• Port or shipping delays
• Road restrictions
• Third-party carriers
• Other circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed unless expressly confirmed in writing.

3. Customer Delivery Responsibilities

Before delivery, the customer is responsible for ensuring that:

• The delivery location is accessible
• Roads and entrances can accommodate the delivery vehicle
• There is sufficient space for unloading
• The ground and site are suitable for the container
• Any necessary permits or approvals have been obtained
• Any required crane, forklift, or unloading equipment is available

Additional delivery charges may apply if the delivery site is inaccessible or special arrangements are required.

4. Inspecting Your Container Upon Delivery

Customers should inspect the container as soon as reasonably possible after delivery.

If there is visible damage or an issue with the product, customers should:

1. Document the issue with photographs or videos.
2. Note the damage on the delivery documentation where applicable.
3. Contact Ironcloud Container Supplier as soon as possible.
4. Provide relevant order details and supporting documentation.

Failure to report visible damage promptly may affect the ability to investigate or resolve a claim.

5. Returns

Due to the size, nature, transportation requirements, and potential customization of shipping containers, returns are not automatically accepted.

Return requests may be considered on a case-by-case basis and must be approved by Ironcloud Container Supplier before any product is returned.

The customer may be responsible for:

• Return transportation costs
• Loading and unloading costs
• Restocking fees
• Customization or modification charges
• Other costs associated with the return

6. Custom and Modified Containers

Customized, modified, or specially manufactured containers may not be eligible for return or cancellation once production or modification has begun.

Customers are responsible for carefully reviewing and approving specifications before production begins.

7. Damaged or Incorrect Products

If a product arrives damaged or does not match the agreed specifications, please contact us promptly with:

• Order information
• Photos or videos
• A description of the issue
• Delivery documentation, where applicable

We will review the issue and determine an appropriate resolution based on the circumstances and applicable policies.

8. Order Cancellations

Cancellation requests must be submitted as soon as possible.

Orders that have already entered production, customization, modification, shipment, or delivery may not be eligible for cancellation or may be subject to cancellation charges.

Any refund or cancellation amount will depend on the status of the order and costs already incurred.

9. Refunds

Where a refund is approved, the refund method and processing time will be communicated to the customer.

Refunds may be reduced by applicable costs, including transportation, customization, processing, restocking, or other charges where permitted.

10. Contact Us

For questions regarding shipping, delivery, returns, or cancellations, please contact:

Ironcloud Container Supplier